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Order Issues
About Order Issues
WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?
If you haven’t received your order confirmation or shipping email, please check your Promotions, Junk, or Spam folders — sometimes our messages land there by mistake. 🫐. To make sure you don’t miss future updates, add Baerry to your safe senders lis
I ORDERED THE WRONG PRODUCT!
Once your order is placed, our fulfillment process begins immediately, so there’s only a short window for changes or cancellations. 🫐. If your order has not yet shipped, we may be able to update or cancel it — please contact our Customer Experience
I’M MISSING AN ITEM FROM MY ORDER!
Our Quality Assurance team carefully checks every order to ensure that all items are scanned and weighed before dispatch. 🫐. In some cases, if an item is delayed or out of stock, your order may be shipped separately.If this happens, you’ll receive a
WHY WAS MY ORDER CANCELLED / REFUNDED?
We’re so sorry if you’ve received a cancellation or refund email after placing your order. 😥🫐This usually happens when an item becomes out of stock at the time we prepare your shipment. Please rest assured — the cancellation/refund notification con
WHY ISN'T MY PROMO CODE WORKING?
Please check the following:
THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE RESTOCKED?
We restock as quickly as possible, but restock isn’t guaranteed for all items.To get notified, enter your email in the “SOLD OUT / NOTIFY ME” pop-up on the product page.You’ll receive an automatic alert as soon as it’s back in stock. 🫐