MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!Updated 2 months ago

If your package shows as “Delivered” but you haven’t received it yet, please don’t worry. 🫐
Sometimes, carriers mark a package as delivered shortly before it actually arrives.
We kindly ask you to check with household members, neighbors, or your building management first — they may have accepted the package on your behalf.

If your order was shipped via Amazon Shipping, the fastest way to confirm delivery details is to contact Amazon Shipping directly for assistance.
Their support team can provide real-time delivery updates and help verify the delivery location.

You may also reach out to Baerry Customer Experience after confirming with the carrier — our team will gladly assist you with next steps. 

Please note:

• Refunds for missing packages marked as “Delivered” cannot be issued by Baerry.

• We recommend filing a claim directly with your local carrier if the package cannot be located.

• Baerry is not responsible for lost, held, or damaged packages sent to freight forwarding services or third-party addresses.

Your understanding and cooperation are greatly appreciated. 🫐