I RECEIVED THE INCORRECT ITEM!Updated 2 months ago

We’re so sorry to hear that you’ve received the wrong product. 😥🫐
Our team will make it right for you as quickly as possible!

Please contact our Customer Experience team immediately and include the following details in your message:

• Order number

• Email address used to place the order

• Product name of the item you originally ordered (found in your order confirmation email)

• Product name of the item you received

• A short description and photo of the incorrect item (please attach clear images)

Once we receive this information, our team will review your case and arrange a replacement or refund as soon as possible. 💙

Please note:
For hygiene and safety reasons, used or opened beauty products cannot be returned or exchanged.
All claims for incorrect or missing items must be reported within 24 hours of delivery.