I RECEIVED A FAULTY ITEM!Updated 2 months ago

We’re truly sorry to hear that your item didn’t arrive in perfect condition. 😥🫐
At Baerry, every product is carefully inspected before shipment — but sometimes, issues can occur during transit.

To resolve this as quickly as possible, please contact our Customer Experience team within 24 hours of receiving your order.
Kindly include a detailed description of the issue along with clear photos of the affected product.

Please note:

• Requests made after 24 hours of delivery may not be eligible for a return or replacement.

• For hygiene and safety reasons, used or opened beauty products cannot be returned or exchanged.

• Our quality control team ensures that all items are shipped in original, unopened condition, so you can shop with confidence. 🫐