Our Customer Experience Team is available from 10:00 AM to 7:00 PM (KST),Monday through Friday. 🫐Please note that responses may be slightly delayed during weekends or public holidays. 💙. For assistance, please contact us at support@thebaerry.com.Ou

<h4 data-start="156" data-end="188" id="isPasted">&#x1F553; When are you open?</h4>Our Customer Experience Team is available from&#xA0;10:00 AM to 7:00 PM (KST), Monday through Friday. &#x1FAD0; Please note that responses may be slightly delayed during weekends or public holidays. &#x1F499;<hr data-start="390" data-end="393"><h4 data-start="395" data-end="416" id="-support">&#x1F48C; Support</h4>For assistance, please contact us at&#xA0;<a data-start="456" data-end="509" rel="noopener">support@thebaerry.com</a>. Our team will get back to you as soon as possible!

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CUSTOMER SERVICE TEAM

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WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

WHEN THE ORDER WILL BE SHIPPED OUT?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

RESTRICTIONS

HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

THE BOX IS WET OR SOME PRODUCTS HAVE LEAKED.

THE PRODUCT I RECEIVED IS DIFFERENT FROM WHAT I ORDERED, OR SOME ITEMS ARE MISSING.

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

Shipping & Tracking

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

I ORDERED THE WRONG PRODUCT!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE RESTOCKED?

Order Issues

Products & Order Issues

WHY ISN’T MY PROMO CODE WORKING?

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

WANNA COLLAB WITH US?

COLLAB

ARE THE PRODUCTS AUTHENTIC?

WHY DOES THE PRODUCT LOOK DIFFERENT?

HOW DO I READ THE DATE?

ARE THE INGREDIENTS UP TO DATE?

CAN PREGNANT WOMEN OR PEOPLE WITH ALLERGIES USE THESE PRODUCTS?

Product Information