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Once your refund has been processed, it may take 5&#x2013;10 business days to appear in your account, depending on your bank or payment provider. &#x1FAD0;If you don&#x2019;t see the refund reflected after this period, we recommend contacting your bank or payment service directly for further details. &#x1F499;Please note that processing times may vary slightly during holidays or high-volume periods.

Once your refund has been processed, it may take 5–10 business days to appear in your account, depending on your bank or payment provider. 🫐. If you don’t see the refund reflected after this period,we recommend contacting your bank or payment servic

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Payment & Refund

Refund

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

WHEN THE ORDER WILL BE SHIPPED OUT?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

RESTRICTIONS

HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

THE BOX IS WET OR SOME PRODUCTS HAVE LEAKED.

THE PRODUCT I RECEIVED IS DIFFERENT FROM WHAT I ORDERED, OR SOME ITEMS ARE MISSING.

Shipping

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

Shipping & Tracking

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

Product Issues

I ORDERED THE WRONG PRODUCT!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE RESTOCKED?

Order Issues

Products & Order Issues

WHY ISN’T MY PROMO CODE WORKING?

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

DAMAGES AND ISSUES

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

Payment

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

CONTACT US

CUSTOMER SERVICE TEAM

WANNA COLLAB WITH US?

COLLAB

Contact us

ARE THE PRODUCTS AUTHENTIC?

WHY DOES THE PRODUCT LOOK DIFFERENT?

HOW DO I READ THE DATE?

ARE THE INGREDIENTS UP TO DATE?

CAN PREGNANT WOMEN OR PEOPLE WITH ALLERGIES USE THESE PRODUCTS?

Product Information

HOW LONG SHOULD A REFUND TAKE TO REACH ME?Updated 2 months ago